Our Process
We’re with you through every step of the insurance process. From new business, right through to the claims process we make it our priority to ensure that we guide each and every client through every stage of the insurance process, taking as much time as necessary, to ensure all expectations are met. Scott Winton is a firm believer that insurance is a 3 way deal between the insured, the broker and the insurer/s, and by working as a partnership, we are able to achieve a thorough understanding of the goals and objectives of each partner.
From New Business
From the outset, it’s about establishing a long-term relationship, being transparent, winning trust and looking after our clients best interests. Each new client needs to feel confident knowing they’ve got the right insurance coverage, allowing them to concentrate on their core business. At Scott Winton, we make it a priority to be there for our clients whenever they need us.
To Ongoing Maintenance of our Client Portfolios
Our Account Managers maintain regular contact with our clients throughout the year.
Not only does this create a personal relationship, it also ensures they remain up to date on any changes to our client’s business and answer any queries they may have in regard to their insurance needs.
Providing Risk Surveys, Valuations and Specialist Advice when Required
Prior to a policy being incepted or renewed, we identify which of our clients require a Risk Survey or Valuation and will arrange for these to be done, often at our own expense. This ensures that we provide accurate risk information to the insurers, which often leads to discounted premiums. If required, we obtain specialist advice from service providers such as LMI, Your Claims and Property Valuers (Ensure Group).
Scott Winton believes that in order to keep operating effectively in this rapidly changing business environment, it is important to continually demonstrate innovation in how we do business. Some innovations that have improved the quality of our service for our clients and added value to our industry include:
To Renewals
Rather than using generic pre-renewal declarations that tend to waste our client’s valuable time, responding to questions that aren’t relevant to them, Scott Winton provides annual Renewal Questionnaires that are tailored to individual circumstances. We also arrange face-to-face meetings with our larger clients and prepare a pre-renewal report and plan before commencing the renewal process. We assess whether the existing cover is still suitable or whether the business has grown to a point where the cover and type of policy needs to be adjusted or upgraded. We work diligently to ensure our clients receive competitive terms for the broadest cover available.
And Access to Risk Management Specialists
We believe that the ability to explore new opportunities and provide sound advice and strategic solutions is key to a thriving sector. So while we don’t have Risk Management Specialists on staff, we do have deep networks within the insurance industry and frequently access senior personnel like Professor Alan Manning of the LMI Group or Neil Talintyre from All Guard Risk Solutions.