Affiliations

Steadfast-Logo

Steadfast

Scott Winton Insurance Brokers is part of Australasia’s largest general insurance broker network, the Steadfast Group. We leverage Steadfast’s scale to ensure our clients have access to a wide range of insurance companies, a broad range of products, exclusive policy options, and of course, competitive pricing. And when the time comes and you need to make a claim, you will have the backing of Steadfast behind you.

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NIBA Insurance Brokers Code of Practice

We subscribe to the Insurance Brokers Code of Practice. The Insurance Brokers Code Compliance Committee (the Committee) monitors adherence to the Insurance Brokers Code of Practice to help insurance brokers deliver high-quality service standards to consumers.

The 12 service standards that apply to our services are:

We will comply with all relevant law

We will transparently manage any conflicts of interest that may arise

We will clearly tell you if we do not act for you

We will clearly tell you about the scope of our covered services

We will discharge our duties diligently, competently, fairly and with honesty and integrity

We will clearly tell you how our covered services are paid for before we provide them and answer any questions you have

We will handle any money received in accordance with relevant law and any agreement with you

We will ensure that we and our representatives are competent and adequately trained to provide the relevant services and will maintain this competence

We will respond to catastrophes and disasters in a timely, professional, practical and compassionate manner in conjunction with any industry-wide response

We will ensure that we have an internal complaints and disputes handling process that meets the Code Complaints and Dispute process standards

We will support NIBA in promoting the Code and make information on the Code (including how to make a complaint) and our Covered Services readily available to you

We will not engage in activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute

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Australian Financial Complaints Authority

The Australian Financial Complaints Authority (AFCA) is a free, fair and independent dispute resolution scheme. We consider complaints about financial products and services. AFCA’s service is offered as an alternative to tribunals and courts to resolve complaints consumers and small businesses have with their financial firms.

Find out more about what an ombudsman is and what the AFCA Ombudsman does.