Your Personal Claims Advocate

We can help get you the best claims outcomes - because we work for you, and not the insurers

When you’ve got customers, staff and a business to get back on track after an unexpected setback, you can leave the insurance claim to the experts.

We can take care of the process and help you get the best possible outcome by working closely with you and the insurance company and any third-party valuers, repairers or specialists. We can also keep you informed every step of the way.

3 ways we can help you during a claim

Expert advice

Our advice doesn’t stop once we’ve arranged your insurance policy. We can give you advice throughout the claims process, and can advocate on your behalf with insurance companies, for no extra charge. This frees you up to focus on running your business - while we work to get your claim sorted as quickly and as favourably as possible.

Faster claims

With a Steadfast insurance broker, you’ve got an expert you can trust on your team, who can manage the claims process on your behalf, allowing you to focus on what really matters. We can follow your claim from start to finish; we don’t just lodge and forget.

Better outcomes

We understand how important it is for you to have a positive claims outcome. As a Steadfast insurance broker, we leverage the support of our network so that you’ve got the added benefit of a large organisation who can help if an issue arises. We can support you to manage your claim and champion it at the highest level with insurers if there happens to be an issue.

Our dedicated Claims Team are bound by industry service standards and governing principles. However, we go way beyond the industry standards, and we do not baulk if the insurer initially responds with a ‘decline’. We work tirelessly to obtain satisfactory outcomes. Once a claim has been settled, a survey is sent to our clients to review our service. This gives them a chance to provide feedback and allow us to continually work on improving our Claims Service.

Claims Testimonials

Claim Payout: $17,212.15

Storm damage to roof, internal damage to carpets and ceiling as well as loss of rent component. Originally insurer was only willing to accept the internal damage/loss of rent, by denying damage to the roof claiming the damage related to poor workmanship and the roof poorly maintained, however we were able to obtain a letter from the repairer who advised that all the damage related to storm and claim was paid in full.

“Fantastic - great result, thank you for all your hard work, I know the insurance company was very hard work. Well done again!!!”

Claim Payout: $10,936,000.00 Material damage $1,990,000.00 Business Interruption

Fire/Arson at a shopping centre caused three tenancies to be totally destroyed and another to be partially damaged. This triggered both the Material Damage and Business Interruption components of our policy. Due to the immense scope and complexity of the claim, Scott Winton, the insurers and us as clients, worked together for the best possible outcome. We received vital advice and guidance throughout from Scott Winton. It highlighted the fact that adequate sums insured together with Business Interruption Insurance often make the difference between survival and failure of a business.

“Scott Winton was amazing! They ensured that the claim moved along smoothly and kept us updated on its progress at all times. I am grateful to Scott Winton for ensuring that I had adequate coverage for this type of loss.”

Claim Payout: $30,723.60

Client suffered a slipped disk whilst overseas in Geneva. With our guidance he contacted Customer Care overseas. Upon his return, he forwarded us invoices for further medical expenses totaling $13,910.51 which he was reimbursed for. Customer Care authorised costs totalling $16,813.09 whilst he was hospitalised overseas.

“I received the payment overnight into my bank account for my travel claim for which I thank you. Once again, thank you for all your support and superb service during this horrific travel claim, I unfortunately had to experience.”